This report looks at the tools that were available during the third open enrollment period to consumers who were window shopping on HealthCare.gov, which is used in 38 states, and on the 13 state-based marketplace websites. It was conducted in January and supplemented by six focus groups in five states with consumers who had shopped on marketplace websites. It builds on a 2015 analysis of the features available on marketplace websites during the second open enrollment period.
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